Yes, this problem can occur in those cases:#1
Be sure that the ringing mode of your phone is turned ON. You can find this button on the side of your device.#2
Be sure the bell button in the settings panel of your device is disabled. Sometimes, this button can be enabled even if you haven’t set it. How to do:
• Open the app.
• Open the settings panel (finger swipe from bottom to top).
• Check if the bell button is unchecked (see image below).#3
Be sure the Do not disturb
mode is turned OFF
( Settings > Do not disturb
). Also, be sure the sure the Silent
mode is set on While device is locked
Sometimes, the audio system of the Incredibox app can enter in conflict with other apps running in background on your device. This problem may appears when you switch often from the app to another one. The best in this case, is to force quitting the app then relaunch it. Nothing is broken don’t worry ;)